On Wednesday, September 7, 2011, I ordered a crown & scepter for my daughter's sweet 16. I paid for two fed ex. Of course the company charged my credit card right away. Saturday, September 10, no item. I called the company. Left over a dozen messsages and no...Read more
The one decoration I had at my destination wedding did not arrive. I ordered 12,000 silk petals in August and they did not arrive at all for my October wedding. Even though the company tracking info said they were delivered and sent back to the warehouse. It is now...Read more
My client and I tried to go through this company for a simply delivery. The items were ordered 2 weeks prior. A few days ago, we called to make sure they were being shipped, and asked for honesty, b/c we could have ordered the items elsewhere and paid an overnight fee....Read more
On 11/7/10 I ordered a dye kit-match swatch. I immediately mailed a swatch from my dress. My event was 12/18. Plenty of time to receive the kit and dye the shoes, right? Having heard nothing, I called on 11/19. Told me they received the swatch and product would...Read more
Do you have something to say about Steps to Memories? What happened? What can we help you with?